Why Alerts
Alerts are crucial for monitoring your interests (location or topic) for specific events or developments. They enable you to receive timely notifications - even when you are not online - on new events which may impact your operations, assess the risk and to respond quickly.
Our flexible filter settings allow excellent fine tuning to receive alerts only for events according to your personal or company sensitivity levels or which are likely to have an impact on your operations. This will avoid alert fatigue of recipients and creates focus on what matters. Peace of mind applied.
Types of Alerts:
Alerts can be configured in two basic ways to suit your needs. This enables you not only to monitor developments by geography (proximity to interests) but also by individual topics:
Proximity/interest-based alerts that notify you when events occur near your defined points, routes or lines of interest (e.g., offices, supply routes) or within a certain area of interest. You can leverage the full power of all our filters (see article SEE - Filters) to reduce noise to your information needs.
Topic-based alerts: That track specific incidents or developments aligned with your key concerns, without tying them to a geographical location. For these alerts you toggle of interests but can still use the remaining filters to receive what matters, key words in particular. See Use Case: Monitoring European Political Protests, in SEE - Filters].
Notification channels
You do not have to be online to receive alerts. Depending on your subscription you can choose from a variety of channels to receive alerts on the channel you want:
Browser (in-platform) A ll details and visuals + sound – requires active session in the platform |
Standard |
All alert and event details | Standard |
Essential alert information | Add on |
SMS Essential alert information | Add on |
How to create Alerts
Important Note: 📝 The time filter of a view does not apply to alerts. You will receive alerts on any new event matching your filter criteria.
Interest-based alert:
Create a View: Set up your desired settings by applying filters such as countries, interests, keywords, and event categories.
Create the Alert: Click “Create Alert” in the three-dot menu of the desired view.
Add Proximity: If the alert includes interests (interest-based), set proximity (0.5 -100km) to receive alerts for events within this range from each of the listed interest (points, routes, lines). For areas this does not apply, they trigger alerts for events within the area.
Note: 📝 For this reason you will not be asked to define proximity if your view includes only areas (or excludes interests at all).
Select Distribution Channel: Choose how you want to receive the alert notifications (e.g. browser only or add also email, WhatsApp).
Save
Topic based alert
Topic-based alerts are created like interest-based alerts except that you toggle off the interest filter before creating the view (or de-select the blue “Interest” button in the “Edit” window of a view).
While the “Keywords” filter – likely in combination with severity in “Categories” - will be your main tool to define topic-based alerts, all other filters can be applied as it suits your needs.
When creating the alert you will not be asked for proximity, as this does not apply for topics. You only need to choose your channels for notification. Click "Save" to activate them.
Find and Edit Alerts
To find your active alerts go go "Views" and click the "Alerts" tab on the overview which opens.
Edit filter settings: Given that all alerts are based on a view you need to edit the filter settings of the respective view. On save the new settings will be applied to your alert as well. For details see the article on “Views.”
Note: If you add points of interests to a topic only view you will need to add proximity settings in the alert proper.
Edit proximity or channels: Open the “Views” list. Click the “Alerts” tab.
Click the three dots menu of the respective alert.
Click “Edit” and modify to your new needs.
Save
💡 User Tip:
If you want a view that is different from your alert settings, you can create a copy of the view:
Apply the View
Adjust Settings using the main filters: Modify the settings to suit your needs without altering the original alert.
Save Under a different Name