Why alerts matter

Alerts are crucial for monitoring your interests (location or topic) for specific events or developments. They enable you to receive timely notifications - even when you are not online - on new events which may impact your operations, assess the risk, and respond quickly.

Our flexible filter settings allow excellent fine tuning to receive alerts only for events according to your personal or company sensitivity levels, or which are likely to have an impact on your operations. This will avoid alert fatigue of recipients and create focus on what matters. Peace of mind applied.

🛡️ Why Alerts Are Essential for Business Resilience

In today’s volatile world, timely alerts are not just useful — they are vital. Disruptions can lead to operational breakdowns, financial losses, or safety risks. Configured correctly, alerts empower your organization to act swiftly, communicate internally, and manage crises before they escalate.

Creolytix’s alerting system ensures that the right people receive critical information when it matters most. Proper alert configuration strengthens organizational resilience, protects your workforce and assets, supports compliance efforts, and ultimately helps maintain business continuity and preserve enterprise value.

Types of Alerts:

Alerts can be configured in two basic ways to suit your needs. This enables you not only to monitor developments by geography (proximity to interests) but also by individual topics:

Proximity/interest-based alerts that notify you when events occur near your defined points, routes or lines of interest (e.g., offices, supply routes) or within a certain area of interest. You can leverage the full power of all our filters (see article SEE - Filters) to reduce noise to your information needs.

Topic-based alerts: These track specific incidents or developments aligned with your key concerns, without tying them to a geographical location. For these alerts, you toggle of interests but can still use the remaining filters to receive what matters, keywords in particular. See Use Case: Monitoring European Political Protests, in SEE - Filters].

Notification channels

You do not have to be online to receive alerts. Depending on your subscription, you can choose from a variety of channels to receive alerts on the channel you want:

Browser (in-platform) All details and visuals + sound – requires active session in the platform	Standard
Email All alert and event details	Standard
WhatsApp Essential alert information	Add on
SMS Essential alert information	Add on

Multichannel Delivery: Getting to the Right People at the Right Time
Flexible notification systems enable critical updates to be delivered to other stakeholders depending on their workflow and device of choice, maximizing usefulness and minimizing skipped critical messages. Field operatives can utilize WhatsApp or SMS for situational awareness in real time, while managers use full-blown email notifications or in-platform pop-ups for richer situational context.

How to set up an alert

Important Note: 📝 The time filter of a view does not apply to alerts. You will receive alerts on any new event matching your filter criteria.

Interest-based alert:

Set Up Filters
Apply the filters you want, such as countries, interests, keywords, and event categories. This defines what type of events you want to monitor.

Create a View (After Applying Filters)

Once you’ve applied filters (e.g., country, interests, keywords), you can save your configuration by creating a View:

Click the Views button at the top of the map.
Click ➕ Add → Add View.
Fill in the View Name (e.g., Belgium Protests).
Add a Description (e.g., “Tracks protest activity in Brussels and Antwerp with filters for high-impact and verified events.”)
Optionally, adjust countries, interests, travelers, or keywords if needed.
Click Create to save your view.

Create Alert

Add Proximity (for interest-based alerts)
If your view includes interests (points, routes, or lines), define a proximity range (0.5 to 100 km) to receive alerts for events occurring near your selected interests.
→ For areas, proximity does not apply: alerts will trigger for any event occurring within the defined area.
Click “Save and Continue.”
Right after saving the view, you'll be guided to the Create Alert screen.
Select Distribution Channel
Choose how you want to receive alert notifications — for example, in-browser only, or additionally via email or WhatsApp.
Add a Communication Template (Optional)
Attach a pre-defined Asset Communication Template to send fast, consistent messages to stakeholders during a critical event.
Save Your Alert
Once all settings are configured, save your alert to start receiving notifications.

If you don’t want to set up an alert right now, simply click “Skip Alert” — your view will still be saved and accessible anytime under the Views tab.

Topic-based alert

Topic-based alerts are created like interest-based alerts except that you toggle off the interest filter before creating the view (or deselect the blue “Interest” button in the “Edit” window of a view).

While the “Keywords” filter – likely in combination with severity in “Categories” - will be your main tool to define topic-based alerts, all other filters can be applied as it suits your needs.

When creating the alert, you will not be asked for proximity, as this does not apply to topics. You only need to choose your channels for notification. Click "Save" to activate them.

💡 Don't forget to share your alerts!
One of the most common mistakes is creating alerts but forgetting to share them — and then wondering why your team isn’t receiving notifications.
Make sure to share your alerts with the appropriate people to keep everyone informed and aligned!

Find and Edit Alerts

To find your active alerts, go to "Views" and click the "Alerts" tab on the overview, which then opens.
Edit filter settings: Given that all alerts are based on a view, you need to edit the filter settings of the respective view.
Once you save the new settings, they will be applied to your alert as well.
For details, see the article on “Views.”
Note: 📝 If you add points of interest to a topic-only view, you will need to add proximity settings in the alert proper.
Click “Edit” and modify according to your new needs.

💡 User Tip:

If you want a view that is different from your alert settings, you can create a copy of the view:

Apply the View
Adjust Settings using the main filters: Modify the settings to suit your needs without altering the original alert.
Save under a different Name